"Thank you for reaching out. I wanted to express my gratitude for your patience regarding the recent app malfunctions and crashes. We were informed that it was a simple glitch, but now we have the opportunity to conduct a thorough assessment and make the necessary adjustments to avoid similar situations in the future.
I want you to know that, as a user, you are highly valued. I was genuinely moved and inspired by the individuals who contacted me to explain what the app means to them. It is their stories that have motivated me to work harder towards making the app better and giving it a refreshing update while keeping its original essence intact—the same app you have always loved.
If you encounter any further issues or have the time to keep me posted on your experience, I would greatly appreciate it. Your feedback is invaluable, as it helps us identify any areas that need improvement and make the necessary adjustments. Your continued support means a lot to us.
Thank you once again for your understanding and support. We are committed to making the app even better and ensuring a seamless experience for all our users.